How I doubled revenue and profit in a large commercial property management organisation
Client: Colliers
// Achieved leadership alignment
// Improved operational efficiency
// Expanded service offering
// Reduced risk and improved risk mitigation
Background
In my role as National Director and Head of Operations, we turned a $33 million revenue, 5% profit margin business into a thriving $60 million revenue division with a 10% profit margin. This case study sheds light on the strategic initiatives I led to achieve this outstanding result and led me to be a recognised recipient of the 2019 Outstanding Professional Services Award.
Challenge
With a national team of over 400 employees dispersed across client sites, including shopping centres and major office buildings, inefficiencies and ad hoc processes had crept in. The impact was palpable, particularly for clients with properties in diverse locations. The profit margin was also facing pressure.
Key Initiatives & Outcomes
Revenue Growth through expanding service offering: The expansion of service offerings to include data, sustainability, engineering, and procurement services proved pivotal, catapulting the division's revenue from $33 million to $56 million-an impressive 70% increase. Concurrently, profit margins soared from 5% to 10%, effectively doubling the division's profitability.
Risk mitigation
By introducing a process mapping system that embedded training and risk management, the teams were better skilled at recognising and reporting on risks. By reviewing teams and processes, we were able to introduce risk mitigation processes and eliminate unnecessary risks.
Summary
This case study showcases expertise in expanding services, improving profit margins, fostering leadership alignment, and enhancing risk mitigation. The demonstrated successes invite collaboration to unlock untapped potential and achieve remarkable results for any organisation.
